Job Description

Description

The City of Chandler Police Department is currently seeking qualified individuals interested in joining our team as a Dispatcher. This is a full-time, non-exempt position with benefits. The Chandler Police Communications Unit is open 24 hours a day, 365 days per year. These positions are required to work various schedules to include days, swings, nights, weekends and holidays.

*This is a continuous posting that will establish an eligible list for current and future vacancies.
***Candidates are required to attach a certified writing certificate meeting the minimum of 40 words per minute with no more than a 10% error rate in order to move forward in the process.
Interviews will be held once per month starting in February.

Dispatcher Hiring Incentive: $2,000 paid in two installments. $1,000 paid upon hire with first paycheck and $1,000 paid upon successful completion of Probation.


The City
Chandler, the fourth largest City in Arizona, is located in one of the fastest growing innovation and technology centers in the nation. Chandler is a vibrant, diverse, fiscally responsible community with a supportive business climate that attracts global industry leaders, exciting startups, talented workers and their families. In addition to being a great place to live, play and work, our local hotels, resorts, golf courses, restaurants and ample shopping opportunities make Chandler one of Arizona's great vacation spots.

Why work for Chandler?
* Accrue 122 hours paid vacation in your first year, eligible to be used immediately following accrual
* Accrue 96 hours paid sick leave in your first year, eligible to be used immediately following accrual
* 12 paid holidays per year plus additional time off at the end of the year (Winter Break)
* Free Tumbleweed Recreation Center membership
* Professional development opportunities
* Tuition reimbursement up to $5,000 annually
* City contributions of 1% gross wages per pay period to deferred compensation
* Become part of the Arizona State Retirement System with a 100% City contribution match
* 3 medical plans to choose from along with dental and vision coverage
* Diverse and inclusive environment
* Robust Employee Wellness program with $350 incentive

Who we are
The City of Chandler Police Department, consisting of 337 sworn officers and 177 civilians, serves a growing population of close to 270,000 residents. The organization is divided into two divisions and one bureau. The Patrol Division consisting of three precincts to meet the needs of the community, the Operational Support Bureau, and the Professional Services Division. The members of the Chandler Police Department are dedicated to the advancement of community policing and the development of a partnership with our citizens. Our mission is to provide a safe community where people can live, work, and thrive. We are committed to being a world-class leader in law enforcement. We will pursue and engage the best trained, equipped, and committed professionals who demonstrate the highest standards of performance and best policing practices in partnership with the community.


Who we are looking for
Are you passionate about serving the community? Do you thrive in a fast-paced environment and remain calm under high stress situations? Are you a problem solver that can make quick decisions? We are seeking a passionate and motivated customer-service oriented individual to join our Police Department team as a Dispatcher.

Essential Duties
1. Answers emergency and non-emergency calls; performs intake duties; prioritizes calls, enters calls into CAD within the required time frame.
2. Enters information into appropriate systems and assists dispatch personnel, as necessary.
3. Transfers callers to the appropriate internal/external departments.
4. Monitors and relays information to officers, public safety personnel, and other agencies through the use of City traffic cameras, various 911 assistance tools, multi-agency report databases, etc.
5. Provides emotional support to callers.

Minimum Qualifications
* High school diploma or GED equivalency; and
* Two (2) years' experience in a high volume data entry and customer service environment; and
* Type accurately at 40 words per minute with no more than a 10% error rate; and
* Obtain and maintain the Terminal Operator Certification level A by the Department of Public Safety within six (6) months of hire or promotion date; or
* Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desired Qualifications
* Experience in the operation of telecommunication equipment, computers, or radios preferably in a public safety environment;
* Experience and/or training in police dispatch or related field.

Application Process
* NeoGov Application including Certified Typing Certificate
* Background Questionnaire Submittal & Review
* Oral Board Interview
* Background Interview
* Psychological Examination
* Drug Screen
* Police Chief Interview

The City of Chandler fingerprints all applicants selected for hire to evaluate the fitness of prospective employees. The examination process may vary if determined necessary.
The positions available are regular full-time positions and are subject to a one (1) year probationary period. A register of qualified candidates will be active for six (6) months should another position become available.

The City of Chandler will conduct a pre-employment drug and alcohol test. An offer of employment is contingent upon acceptable results.

Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City’s Drug Free Workplace Policy. Certain positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity.

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The City of Chandler is committed to Equal Opportunity & Reasonable Accommodation.



Application Instructions

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