Business Systems Support Supervisor

The City of Chandler Police Department is currently seeking qualified individuals interested in joining our team as the Business Systems Support Supervisor. We are seeking a strong technical manager to lead and support complex departmental infrastructure, network, systems, data center, and cloud environments while ensuring secure, reliable, and efficient technology operations. This position facilitates departmental access and usage while maintaining security protocols and provides operational and technical support for enterprise platforms and services. This is a regular full-time, exempt position with benefits. The anticipated work schedule for this position is Monday–Friday, on-site, with on-call and weekend support as needed.

Why work for Chandler?

• Diverse and inclusive environment
• Up to 8 hours paid time off annually to volunteer in the community
• Dress code is business casual
• 3 medical plans to choose from along with dental and vision coverage
• Accrue 122 hours paid vacation in your first year, eligible for use immediately following accrual
• Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
• 12 paid holidays per year, plus Winter Break at the end of the year
• Become part of the Arizona State Retirement System with a 100% city contribution match
• City contributions of 1% gross wages per pay period to deferred compensation upon employee contribution
• Robust Employee Wellness program with $350 incentive
• Professional development opportunities
• Tuition reimbursement up to $5,250 annually
• Free Tumbleweed Recreation Center membership

Who we are

The City of Chandler Police Department, consisting of 348 sworn officers and 192 civilians, serves a growing population of approximately 290,000 residents.  The organization is divided into three main divisions, one bureau, and many sections/units.   The Patrol Operations Division three precincts, 1) Main Station - Downtown & North Chandler, 2) Desert Breeze - West Chandler, and 3) Chandler Heights - South Chandler, work in concert with the Criminal Investigations Bureau, Operational Support Bureau, and Professional Services Division to meet the needs of the community.  The members of the Chandler Police Department are dedicated to the advancement of community policing and the development of a partnership with our citizens.  Our mission is, “To maintain a safe, vibrant community through meaningful engagement and continuous organizational improvement.”  We are committed to being a world-class leader in law enforcement.  We will pursue and engage the best trained, equipped, and committed professionals who demonstrate the highest standards of performance and best policing practices in partnership with the community.

Who we are looking for

Our ideal candidate will have a passion for customer service, teamwork, and collaboration. We are looking for an individual who enjoys working in a fast-paced environment; and, when assigned to the Police Department IT Section, the successful candidate must be able to do the following:

• Supervises and oversees the daily operations of the assigned area by setting goals and objectives, manages schedules and work priorities, monitors and evaluates performances, facilitates access to resources and training, provides guidance and addresses issues, conducts interviews and makes hiring decisions
• Supervises the daily operation of department applications
• Serves as a liaison between users, technical staff, vendors and enterprise IT staff throughout technology project implementation or enhancement (i.e., requirements documentation, testing, user training, etc.)
• Monitors technological trends and recommends new technologies in coordination with enterprise IT staff
• Serves as technology leader within assigned department plans projects assigns staff; and, manages technology related budgets and schedules
• Researches and analyzes business processes and issues; develops workflow analysis; assists in determining technical feasibility or proposed solutions
• Assess potential system risk and potential user security issues; implements and monitors appropriate application security procedures
• Prepares detailed functional specifications; writes test scripts; documents policies and procedures
• Assists users in problem analysis, troubleshooting and resolution

To view the complete job description, please click here.

Minimum qualifications

• Must possess a Bachelor’s Degree in Computer Science, Information Technology, Business Administration or in a related field of study; and
• Must have at least 5-years of progressive experience in business analysis, function design, project management or directly related experience; including at least 2-years supervisory experience; and
• Must possess a valid driver’s license with acceptable driving record. 
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desired qualifications

• Proven experience leading and supervising technical teams in a complex enterprise IT environment.
• Strong background in infrastructure, networking, systems administration, data center operations, and cloud technologies.
• Ability to manage multiple technical projects, operational priorities, and vendor relationships effectively.
• Knowledge of cybersecurity, business continuity, disaster recovery, and enterprise system reliability best practices.
• Strong leadership, communication, and problem-solving skills with the ability to support both technical staff and business operations.

Supervision

Work is performed under the supervision of a division supervisor or manager. This position exercises supervision over business systems and technical personnel.

Application Process

• NeoGov Application
• Preliminary Background Questionnaire Submittal & Review
• Oral Board Interview
• Background Interview
• Interview with Chief of Police

This is a full-time, exempt position with benefits, with a Monday–Friday, on-site; on-call and weekends as needed.  This opportunity is only open to current City of Chandler employees only.  A register of qualified candidates will be active for 6 months should another position become available.  

The City of Chandler will conduct a pre-employment background check as a condition of employment.  An offer of employment is contingent upon acceptable results.  All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.

Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol.   These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test.  A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity.  The examination process may vary if determined necessary.

The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.